Terms & Conditions

All items will ship within designated lead times unless otherwise noted by customer service. prices may be subject to change without notice. 

 

Please contact us directly for inquiries about made-to-order lighting fixtures and furniture. Orders require a 100% non-refundable deposit. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of payment and confirmed details. Finished products will ship when your order is paid in full. Inquiries can be sent to menguantelight@gmail.com

Returns

Because of the handmade nature of our product, we are not able to offer returns.

Warranty

Menguante products are guaranteed for one year after receipt (not installation) against mechanical defects. Menguante will repair or replace defective components or products. Fixtures are labeled clearly with the maximum allowable wattage. Use of higher wattage bulbs than indicated will forfeit warranty.

We are not responsible for the following:

· Damage caused by improper cleaning solutions or methods.

· Damage caused by improper handling installation or assembly by the customer or the customer agent.

· Damage to our fixtures’ parts or shades caused by the improper use of light bulbs.

· Damage caused by exposure to weather or improper environment.

· Changes in the appearance of the hand-rubbed finishes or un-lacquered finishes. these are meant to age in appearance.

· Any costs of installation removal or re-installation.

· Restoration or repair work.

· Any parts purchased separately from our product.

Damages

Damages must be documented and reported within 10 business days of receipt while goods are still at the initial delivery location. Menguante is not responsible for the repair or replacement of damages reported after this time. If damage has occurred in shipping all packaging must be retained by the receiver. Failure to do so may invalidate any claim.

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